CARESSENCE

LEVERAGE REAL-WORLD DATA AND TARGETED PATIENT AND PROVIDER ENGAGEMENT TO OPTIMIZE CHRONIC DISEASE MANAGEMENT

Optimize chronic care. Improve patient outcomes.

CARESSENCETM is a solution to identify, educate and activate target patients, and their treating providers, with chronic conditions. Close diagnosis and treatment care gaps, raise awareness of chronic diseases and promote improved condition-specific diagnosis, treatment optimization and adherence. Leverage real-world data and the trusted voices of their healthcare providers to initiate meaningful health encounters between patients and their physicians/clinical care teams.

Identify and engage patients (and their treating HCP) with potential chronic conditions based on clinical guidelines to consult with their care team for proper diagnosis and care, facilitating early interventions.
Identify and engage patients (and their treating HCP) with an existing chronic condition who may be under-treated to consult with their care team to pursue a medication switch or concomitant treatment pursuant to applicable treatment guidelines.
Leveraging their adherence history and knowledge of potential challenges, provide support for patients who may need assistance improving adherence to their prescribed medications through educational messaging

Personalized communications are delivered to patients in the trusted voice of their healthcare provider at critical points in their healthcare journey. Through omnichannel communication (email, SMS or direct mail messaging), CARESSENCE prompts patients to see their doctor, whether it’s seeking a diagnosis, optimizing treatment or supporting improved medication adherence. CARESSENCE can also conduct outreach to the target patient’s treating provider/clinical care team via SMS, direct mail or directly in the EHR to facilitate meaningful encounters where both patient and provider are ready to discuss the health issue at hand.

stimated adult population size
across our network

18 + YEARS OLD

0 M
PATIENTS WITH TYPE 2 DIABETES DX

1 6 + YEARS OLD

0 M
UNDIAGNOSED CHRONICKIDNEY DISEASE PATIENTS

1 8 + YEARS OLD

0 M
Patients with migraine dx

1 8 + YEARS OLD

0 M
UNCONTROLLED CHRONIC KIDNEY DISEASE PATIENTS

1 8 + YEARS OLD

0 M
Patients with heart failure dx

1 8 + YEARS OLD

0 M
UNCONTROLLED CHRONIC OBSTRUCTIVE PULMONARY DISEAS E PATIENTS

Estimated adult population size
across our network

1 8 + YEARS OLD

0 M
PATIENTS WITH TYPE 2 DIABETES DX

1 6 + YEARS OLD

0 M
UNDIAGNOSED CHRONIC KIDNEY DISEASE PATIENTS

1 8 + YEARS OLD

0 M
PATIENTS WITH MIGRAINE DX

1 8 + YEARS OLD

0 M
UNCONTROLLED CHRONIC KIDNEY DISEASE PATIENTS

1 8 + YEARS OLD

0 M
PATIENTS WITH HEART FAILURE DX

40 + YEARS OLD

0 M
UNCONTROLLED CHRONIC OBSTRUCTIVE PULMONARY DISEASE PATIENTS

The Caressence Patient Journey

1

Identification

Patients with potential chronic conditions or treatment care gaps are identified and segmented into cohorts through claims, EHR or pharmacy data. This precise targeting ensures that only those with unmet health needs are reached. The patients’ treating provider/care team can also be flagged and captured for simultaneous outreach.

2

Outreach

Personalized communications are sent in the trusted voice of their healthcare provider. These messages delivered via SMS, email, direct mail or directly in the EHR include educational content on the importance of chronic disease management and a clear call to action to consult with their doctor for proper diagnosis and care.

3

Engagement

Patients are encouraged to take action, whether it’s scheduling an appointment with their doctor or discussing treatment options. For those who have not responded, follow-up messages are sent, ensuring multiple touchpoints. CARESSENCE conducts outreach to providers/clinical care team members directly through their EHR platform or via direct mail, encouraging them to schedule appointments with the target patients.

4

Action

Activated patients visit their doctor to receive a proper diagnosis, treatment adjustments, or medication management.

5

Follow up

For patients needing ongoing care or medication management support, follow-up reminders and educational materials are sent to ensure continuity of care and improved outcomes.

6

Tracking

Patient actions and outcomes are captured via claims, EHR and pharmacy data, ensuring direct, comprehensive reporting on the program’s impact directly from the source.

Learn more
about Caressence

Leverage the power of real-world data to identify, educate and activate patients and their care teams.




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